Welcome to the Terms and Conditions page of YHA-Kenya Travel Tours And Safaris. Here you will find important information regarding our services and policies to ensure a smooth and enjoyable experience for all our customers.

YHA Kenya Travel Terms and Conditions

Booking Terms & Conditions
Here is what you need to know, and if there’s anything you are unsure of, our Personal Tour Consultants with YHA Kenya Travel are on standby to help you.

Flexibility and choice to suit your needs:
Plan your vacation with confidence, enjoy flexibility and choice in payments, lifetime credits, deposits, small or large groups, private, solo travel, cancellations, and more.
Sign up, your way:
To reserve your trip or for any additional information, contact us to speak to your Personal Tour Consultant, email us at info@yhakenyatravel.net, or book securely online. Once we receive your deposit and your booking is confirmed, you will receive an email confirmation along with all your trip details, including arrival and departure information, a recommended packing list, and travel insurance recommendations for peace of mind, so you can relax and enjoy looking forward to your Safari adventure.

Your Personal Tour Consultant:
Your Personal Adventure Consultant is available to assist you throughout the booking process and will reach out to you before your trip to ensure you have everything you need, answer any questions, and provide expert guidance. Whether you prefer a scheduled call or quick on-the-spot support, the choice is yours, and we are here to help you through, so you can focus on the safari, tour adventure ahead.

Your trip inclusions:
Our advertised trip price is per person, based on two people sharing a room (double or tripple occupancy). Included in your trip price are all accommodations, all transportation during your trip, standard bikes and other equipment, expert guides, entrance fees and experiences, most meals and all snacks as detailed in your itinerary. Travel to the starting point and from the ending point of your trip, as well as any foreign country entry requirements (such as valid passports, visas, or vaccinations), are your responsibility.

Your options if you’re traveling solo:
1. Share with a fellow solo traveler at no extra cost: We will do our very best to match you with another solo traveler of the same gender, and if that’s not possible, you’ll still get your own room at no additional charge.
2. Enjoy a private, single occupancy room wherever possible, for an additional charge of approximately 30% of the trip cost (depending on your choice of trip). Visit the tour/ trip page on our website or call for details. Some trips don’t have single rooms on some nights, in which case the single supplement is less.

Want to book your trip at short notice?
Travel plans can often be unscheduled, so we welcome your booking at any given time. If you book after the usual final payment due date, we require full payment when you book, so we can immediately request your accommodations with our partners. If we can’t secure your accommodations, we refund you in full. We will keep you fully informed every step of the way as we work to get you on your trip.

Insurance to protect you and your travel investment:
For your peace of mind and personal safety, comprehensive travel insurance is strongly recommended for all our trips and it is mandatory for trips in Africa to cover emergency medical, evacuation, and repatriation. We recommend that you purchase your policy as soon as you book.

Tour Cancellations:
We highly recommend that you purchase trip insurance, as sometimes the unexpected happens. We can’t make any exceptions to our Cancellation Policy (detailed below), even for personal emergencies, and we can’t provide refunds for late arrivals or early departures.
We know how exciting it is to plan your safari adventure, and we are always committed to making it happen. In rare cases, if a trip does not meet the minimum number of guests required to operate, we may need to cancel. Our team actively monitors bookings and will notify you as soon as possible if your departure is affected. If this happens, you will have the option to transfer to another partner or date with any of the Tours, or receive a full refund of your trip cost.
If we are forced to cancel a trip due to conditions or events beyond our control, including, but not limited to, third-party failure, natural events, pandemics, terrorism, or political instability, we will transfer your booking to an alternative departure or trip or offer you a credit.
Any costs you incur due to a canceled or postponed trip whether by you or by us are your responsibility. That’s why we strongly recommend purchasing travel insurance to cater for that.

Choose your preferred payment option:
1. Standard Flexible Payment (as outlined in the table below)
2. Pay in Full & Save 10%
Book with a non-refundable full payment and enjoy 10% off. This option is available for trips departing at least 180 days from your booking date. Please note that bookings made with this option are non-refundable and cannot be changed or transfered. This offer cannot be combined with any other promotions.

Standard Flexible Payment Details:
Deposit:
50% due at time of booking, payable by all major credit cards in your local currency or other major currencies (USD, CAD, GBP, EUR, AUD, NZD etc).

Refunding deposits:
If you cancel your trip prior to your final payment due date, you can choose to:
1. Keep your deposit as a credit for any future travel with YHA Kenya Travel and no fees apply.
2. Opt for a cash refund less Cancellation Fee – see below.

Final payment due date:
Trips in Kenya, Uganda or Tanzania due 90 days prior to your trip.
Final payment can be made by Cash, Mobile money MPESA for Kenya, PESAPAL, or bank/wire transfer including bank commission of 6%.

Tour Transfers
NB You can transfer to another trip at any time prior to the final payment date.
If your payment isn't received by your due date, we may cancel your reservation and cancellation fees will apply. All prices are subject to reasonable change.

Cancellation Policy
For your trip Time of cancellation Cancellation fee per guest 91+ days before your trip
Leave your deposit as a credit for a future booking and no fees apply.
OR
Receive a refund (less a $350 per person fee). 61-90 days before your trip
30 % of your full trip cost.
0-60 days before your trip
100% of your full trip cost
Any credits or refunds will be less any non-refundable expenses we’ve incurred. If your booking is changed or transferred, for any reason, the Terms and Conditions and pricing in effect on the date your new booking is made will apply. Loyalty discounts (Adventure+, Do it Again) will continue to apply; promotional discounts applicable at the time of your original booking won’t apply.

Using your lifetime deposit or credit:
You can use your lifetime deposit or credit towards any payment (deposit, final payment, tour extras). You can also transfer your credit to any one person nominated by you, provided it’s for a new booking. Deposits and credits are valid for life.

Reservations with multiple travelers:
By completing the booking form and accepting these Terms and Conditions, you agree on behalf of yourself, and all others named on your booking, and you confirm that you are authorized to accept these conditions on their behalf. You also confirm that those named on your booking agree to their booking information being visible to the other guests on your booking in our secure online.

Participation Agreement and Release of Liability:
All guests must individually agree to the Participation Agreement and Release of Liability. This link is for your information only, you will be individually prompted to accept these terms prior to payment. All policies are subject to change.
If you have any questions, please do not hesitate to contact us with one of our Personal Tour Consultants. We are here to help you make your trip fun, safe, memorable and with good value for your money.